Small Animal Medicine & Surgery is now offering curbside concierge service – utilizing your vehicle as our waiting room. This solution will allow us to maintain social distancing in order to protect our clients and staff from exposure to COVID-19.
When you arrive for your appointment or to pick up medications and foods, we ask that you call us from your vehicle to notify us of your arrival. Only in rare or exceptional circumstances will anyone other than staff be permitted inside the hospital, at this time.
For appointments: Call us from your car upon arriving, at which time we will obtain/update your pet’s history and note your chief objectives/concerns for your pet’s visit. Then, we’ll come out to your car to get your pet for their appointment with Dr. Kirk. After the appointment is concluded, Dr. Kirk or a staff member will call your cell phone to relay her findings and to provide recommendations for treatment. Once obtaining your authorization for treatment, we will administer treatment(s) and return your pet to your car. You will be able to pay via credit card over the phone.
We will also continue to offer Flex Appointments and drop-offs . You are welcome to drop your pet with us for his or her appointment, and we will call you when it’s time to return to pick up your pet. The same procedures will be followed as previously described.
For medication refills and food: If you are unable to use our online store for food or medication, we will prepare your order ahead of your arrival and have it at the front desk and call to let you know it is ready for pick up. You will be able to pay over the phone and we will deliver your order to you in your vehicle.
Our Vetsource online store can ship most prescriptions to your home, however, we urge to you plan ahead as they are experiencing higher than normal activity, therefore, increasing delivery times. But, Vetsource has pet foods and prescription diets available for shipment directly to your home, often with no shipping charges.
Thank you for your cooperation and understanding as we try to comply with federal and state mandates, protect all of our clients and staff from infection from COVID-19, and still take care of our beloved pets. We invite you to contact us at (704) 636-6613 if you have any questions or concerns.
Dr. Kirk and the Care Team at Small Animal Medicine & Surgery